CRM as a front end tool gives a considerable advantage in modelling and synchronizing the business processes. SAP CRM was proved to make a significant change in customer engagement and capture the activities into the central repository. SAP CRM has experienced a number of advancements right from GUI to current web User Interface. SAP CRM harmonized the online SAP CRM user interface with SAP CRM Web Client. Web Client is designed for the web user a role-based workspace that is easy to use and navigate
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